Job Description
Manager – Network Operations Center (NOC)
Role Summary
The Manager – Network Operations Center (NOC) will be responsible for managing the day-to-day operations of the Centralized NOC for KP Group's Solar and Wind portfolio. The role focuses on ensuring efficient real-time monitoring, plant performance optimization, generation maximization, incident management, KPI tracking, and operational excellence.
The Manager will lead the NOC operations team, coordinate with Asset Management, O&M, SCADA, EPC, and other cross-functional departments to ensure high asset availability, timely issue resolution, accurate reporting, and continuous improvement of operational processes.
Key Responsibilities
NOC Operations Management
- Manage the daily operations of the Centralized Network Operations Center (NOC) for Solar and Wind assets.
- Ensure continuous 24×7 monitoring of all operational assets through SCADA and monitoring platforms.
- Supervise alarm monitoring, incident response, escalation management, and operational reporting.
- Ensure adherence to established Standard Operating Procedures (SOPs) and escalation matrices.
- Coordinate shift operations to ensure uninterrupted monitoring and operational support.
Plant Performance Management
- Monitor plant performance across the Solar and Wind portfolio.
- Track and review key operational KPIs including:
- Plant Availability
- Grid Availability
- Performance Ratio (PR)
- Capacity Utilization Factor (CUF)
- Specific Yield
- Inverter Availability
- Tracker Availability
- Turbine Availability
- SCADA Availability
- Energy Losses
- Identify performance deviations and coordinate with O&M teams for timely corrective actions.
- Monitor generation losses due to equipment failures, grid outages, communication issues, curtailment, and weather conditions.
- Support implementation of initiatives to improve generation and operational efficiency.
Performance Analysis & Reliability
- Conduct detailed performance analysis using SCADA and operational data.
- Lead Root Cause Analysis (RCA) for recurring operational issues.
- Monitor equipment reliability trends and recommend preventive measures.
- Analyze inverter, tracker, turbine, and communication system performance.
- Coordinate implementation of Corrective and Preventive Actions (CAPA).
- Prepare periodic reliability and performance reports.
Reporting & Analytics
- Ensure timely preparation of daily, weekly, and monthly operational reports.
- Develop dashboards and KPI reports using Power BI, Excel, and SCADA tools.
- Present operational performance summaries to senior management.
- Support data-driven decision-making through detailed analytics and reporting.
Cross-Functional Coordination
- Coordinate with Asset Management, O&M, SCADA, EPC, and IT teams for effective issue resolution.
- Ensure timely communication and escalation of critical operational events.
- Support commissioning, testing, and integration of new projects into the NOC.
- Participate in operational review meetings and performance discussions.
Team Leadership
- Lead Assistant Managers, Engineers, Analysts, and Shift Engineers within the NOC.
- Allocate work, monitor team performance, and ensure achievement of departmental KPIs.
- Conduct regular technical training and knowledge-sharing sessions.
- Mentor team members and support competency development.
- Foster a culture of accountability, safety, and continuous improvement.
Process Improvement & Compliance
- Ensure compliance with operational procedures, contractual obligations, and regulatory requirements.
- Identify opportunities for automation and process improvements within NOC operations.
- Conduct periodic audits of monitoring systems, reports, and operational processes.
- Support implementation of digital initiatives for enhanced operational efficiency.
- Ensure data accuracy, reporting quality, and timely closure of operational incidents.
Qualifications & Experience
- Bachelor's Degree in Electrical & Electronics Engineering.
- Master's Degree in Power Systems, Renewable Energy, or Business Administration will be an added advantage.
- 8–12 years of experience in Renewable Energy Operations, Performance Engineering, SCADA, Asset Management, or Centralized Monitoring.
- Minimum 3 years of experience leading NOC or plant performance teams.
- Experience in utility-scale Solar and Wind projects is preferred.
Required Skills
- Solar & Wind Plant Performance Monitoring
- Network Operations Center (NOC) Management
- SCADA & Remote Monitoring Systems
- Generation Loss Analysis
- Performance Ratio (PR) & CUF Analysis
- Root Cause Analysis (RCA)
- Reliability Engineering
- Power BI & Data Analytics
- Incident & Alarm Management
- Operational Reporting & KPI Management
- Stakeholder Coordination
- Team Leadership & People Management
- Process Improvement & Operational Excellence
Preferred Certifications
- Renewable Energy Performance Analysis
- SCADA Systems & Industrial Automation
- Power BI / Data Analytics
- PMP / PRINCE2 / Project Management Certification
- Lean Six Sigma (Preferred)
- Reliability Engineering Certification