Key Responsibilities
Installation & Commissioning
- Lead installation and commissioning of solar panel cleaning robots at site
- Ensure systems are installed as per drawings, SOPs, and safety standards
- Conduct trial runs and handover to customers
Service & Maintenance
- Perform preventive and breakdown maintenance of robotic systems
- Diagnose and rectify mechanical, electrical, and control-related issues
- Ensure maximum uptime of installed systems
Field Support & Troubleshooting
- Handle complex service issues and root cause analysis
- Support junior service engineers and technicians at site
- Coordinate with R&D and Production for recurring issues and improvements
Customer Coordination
- Communicate with customers regarding service schedules and issues
- Provide technical guidance and training to customer personnel
- Ensure timely closure of service calls
Documentation & Reporting
- Maintain service reports, logs, and maintenance records
- Provide feedback to management on field performance and issues
Safety & Compliance
Ensure adherence to site safety rules and company safety policies